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Retail/Marketing Associate

Department: Opportunity Shop

Reports to: Store Manager

Position Status: Full Time

Position Purpose

The Retail/Marketing Associate works at the Opportunity Shop and provides external marketing through social media, coordinates the online store, and assist with day-to-day Shop operations.

Principal Duties and Responsibilities


  • Maintain and update the Op Shop’s Shopify website and serves as point person with online inventory and technical issues related to functionality and design
  • Manage Shopify website for both internal and external marketing of the Opportunity Shop
  • Serve as staff point of contact and liaison for Opportunity Shop Committee
  • Provide specific technical support for advertising, sales through social media, use of website and other strategies to boost sales to staff and volunteers
  • Manage the Opportunity Shop’s social media accounts to include Facebook and Instagram
  • Create video and Blog content for social media
  • Draft press releases to support the Opportunity Shop
  • Provide basic design and editing as needed to the Shopify website
  • Coordinate Opportunity Shop-related photography for inventory, events, and social media

Customer Service

  • Promote and set an example for quality service reflective of the mission of the Christ Child Society among volunteer staff by acting as a positive role model
  • Provide excellent customer service by identifying clients’ needs and address their questions or concerns
  • Provide consistent sales support on register and sales floor


  • Open and close the store as needed, securing all assets
  • Assist with financial reporting  
  • Aid in assuring over-all cleanliness and presentation of the store
  • Assist in distribution of purchases made online, including arranging for store pick-up and collecting items for shipping
  • Work with Management and supporting committees on marketing, partnerships, and online store strategic planning


  • Assist management with the consignment process and consignor appointments as needed
  • Aid in all aspects of inventory control

Physical Requirements

  • Able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
  • Able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising
  • Able to walk up and down staircase, carrying boxes, product, and other necessary store related items
  • Able to perform store maintenance items: sweep, vacuum, empty trash, clean
  • Able to safely lift boxes up to 50 lbs.
  • Comfortable climbing ladders
  • Available to work a flexible schedule including weekends
  • Available to work off-site events as necessary

Knowledge, Skills and Abilities Required

  • A college degree
  • 2-4 years of work experience, ideally in the communications field
  • Excellent command of the English language and grammar
  • Attention to detail and eager to learn
  • Strong time management skills
  • Strong computer skills – website editing, social media and internet research, Microsoft Office
  • Strong interpersonal skills; able to work well independently and as part of a team
  • Ability to multi-task and work on multiple projects simultaneously. 
  • Prior retail experience preferred
  • Some knowledge of luxury goods and/or antiques

Ready to apply?

Email your resume and cover letter to