Office Administrator

Department: Office Administration

Position Status: 25 Hours/Week

Position Purpose

Manages the day-to-day office operations, and provides administrative and organizational support to the Executive Director and office staff as needed.

Principal Duties and Responsibilities

• Maintains and updates the Society’s various calendars – office, staff, volunteer, Board, etc.
• Answers the front desk phone and office door.
• Documents in-kind Christ Child Society donations as contributed, sends thank you notes.
• Scan/download and enter invoices into Bill.com, obtaining approvals and back-up documentation when necessary.
• Manage banking transactions including cash receipts, remote bank deposits, and guild treasuries.
• Ensures database is current by updating addresses, creating email mailing lists, and other information as needed.  
• Assists with registration tasks for the Christ Child Society annual gala and helps manage RSVPs for volunteer events as needed.
• Maintains supplies inventory by checking stock to determine inventory level, anticipates needed supplies and places office supply orders.
• Assists with administrative responsibilities for events.
• Responsible for the upkeep of general office equipment and furnishings including repairs, upgrades and replacements (copier, postage machine, etc.).
• Assist Executive Director and Director of Advancement with administrative tasks as needed.
• Assists with Layette Program as needed.
• Assists with mailings.
• Coordinates on-site Christ Child Society meetings including scheduling, set up, ordering lunch/refreshments and take down/clean up.
• Create/coordinate materials for Board and Guild Council meetings.
• Other duties as assigned.

Qualifications

• Two years office administration or administrative assistant experience.
• High school diploma required; college degree preferred.
• Excellent oral and written communication skills.
• Independent self-starter and good listener who can discern required steps to achieve goals without specific task direction.
• Excellent organization, communication, and problem-solving skills with the ability to prioritize assignments and meet deadlines on multiple tasks.
• Ability to take direction and follow through on assignments with a positive attitude.

To Apply

Please send your cover letter and resume to Christ Child Society Human Resources at jceleste@christchilddc.org.

Consignment and Retail Associate

Department: Opportunity Shop

Reports to: Shop Manager

Position Status: Part Time

Position Purpose

The Consignment and Retail Associate is responsible for assisting with consignments, donations, and day to day Shop operations.

Principal Duties and Responsibilities

Inventory/ Consignment

• Manage donations, consignor appointments, contracts and merchandise, including scheduling, approving submissions, pricing and merchandising.
• Manage processes and systems to effectively sell merchandise and solicit donated merchandise.
• Aid in all aspects of inventory control, in both the physical and online stores, to include accuracy between physical inventory and that reported in the consignor software and accounts.
• Use data and analytics to determine the types of inventory to be accepted as consignment as part of the transition to an online platform and in keeping with the Op Shop’s model as an upscale resale shop.
• Develop rules and guidelines for accepting donated and consigned merchandise.
• Manage volunteers who are helping with the consignment and donation process.
• Develop and maintain business relationships with consignors and customers to facilitate a loyal base of supply and demand.

Customer Service

• Exemplify quality service reflective of the mission of the Christ Child Society.
• Provide excellent customer service by identifying clients’ needs and addressing their questions or concerns.
• Provide consistent sales support on register and sales floor.
• Work collaboratively with volunteers on day-to-day shop operations and sales.
• Promote and monitor quality service reflective of the mission of the Christ Child Society, among volunteers and employees, through training and by acting as a positive role model.
• Be available to all customers, consignors and volunteers to communicate and identify their needs and address their questions or concerns.
• Develop and update customer service policies assuring the highest level of service.

Operations

• Open and close the store as needed, securing all assets.
• Assist with financial reporting.
• Aid in assuring overall cleanliness and presentation of the store.
• Assist in distribution of purchases made online, including arranging for store pick-up and collecting items for shipping.

Physical Requirements

• Able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Able to walk up and down staircase, carrying boxes, product, and other necessary store related items.
• Able to perform store maintenance items: sweep, vacuum, empty trash, clean.
• Able to safely lift boxes up to 50 lbs.
• Comfortable climbing ladders.
• Available to work off-site events as necessary.

To Apply

Please send your cover letter and resume to Christ Child Society Human Resources at jceleste@christchilddc.org.

---

Store Manager

Department: Opportunity Shop

Reports to: Director of Advancement

Position Status: Full Time

Position Purpose

The Store Manager is responsible for the management of the Christ Child Opportunity Shop consistent with the interests of the Christ Child Society. He/she will consistently provide customers with the highest level of service possible while achieving budgeted revenue goals and monitoring expenses. The Store Manager works with the Christ Child Society leadership and Op Shop committee regarding all aspects of business development. The Store Manager will supervise the Opportunity Shop staff and volunteers.

Principal Duties and Responsibilities

Customer Service

• Promote and monitor quality service reflective of the mission of the Christ Child Society, among volunteers and employees, through training and by acting as a positive role model.
• Be available to all customers, consignors, staff, and volunteers to communicate and identify their needs and address their questions or concerns.
• Develop and update customer service policies assuring the highest level of service.

Store Planning

• Work with the Director of Advancement, Executive Director and Finance staff on formulating the annual business plan and budget.
• Direct the Floor Supervisor in preparing and managing the volunteer staff work schedule to ensure that the store goals are met through appropriate planning and organization of volunteers.
• Organize and manage display of merchandise throughout the store.
• Oversee and direct all aspects of store operations, merchandising, and staffing.
• Work closely with the Management, consignment, research, and e-commerce staff, and other constituents to effectively utilize online store and consignment platforms.

Operations

• Supervise all Op Shop staff and manage day-to-day operations; coordinate staff roles and responsibilities and utilize individual skills and experience for smooth execution of all store systems (customer service, consignments, online inventory and sales, volunteers, scheduling, parking etc.)
• Oversee the consignment process and work with consignor to manage data and inventory.
• Aid in maintaining all building mechanical systems and addressing maintenance needs.
• Manage store security systems, including safe keeping of merchandise, building security and cash handling.
• Assume overall responsibility for opening and closing the store and securing all assets.
• Manage the processing and distribution of online sales, utilizing the store space as a support to the online store as well as a point of sale.

Marketing

• Work with Society leadership, Marketing Coordinator and committees to develop and implement strategic marketing plan for the Shop to include branding of the store and advertising.
• Work with Society staff to develop consistent, effective marketing materials for the OpShop in keeping with the history, tone and mission of the Society.
• Develop and execute strategies to utilize the store’s location to attract new customers to the store and online platforms (signage, window displays, etc.).
• Identify and coordinate participation in appropriate local shows, bazaars, and events in which to sell items and advertise the OpShop.
• Research online platforms to increase distribution and reach of the online store.

Leadership, Training and Volunteer/Staff Development  

• Hold regular OpShop staff meetings and encourage staff input.
• Maintain open and positive relations with all divisions of the Society.
• Ensure the Society’s policies and procedures are communicated in a timely manner and adhered to accordingly.
• Foster and encourage team spirit among staff, volunteers and rest of the Society.
• Ensure Society’s mission is maintained and endorsed with in the OpShop by staff and volunteers.
• Motivate and develop staff in order to encourage their professional development.
• Work in close coordination with CCS Management. 
• Serve as key liaison between the OpShop committee and CCS Management.
• Oversee the scheduling of volunteers to staff the shop.
• Recruit new volunteers.
• Provide an orientation for new volunteers.
• Assist with maintaining accuracy of volunteer database.

Physical Requirements

• Able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Able to walk up and down staircase, carrying boxes, product, and other necessary store related items.
• Able to perform store maintenance items: sweep, vacuum, empty trash, clean.
• Able to safely lift boxes up to 60 lbs.
• Comfortable climbing ladders.
• Available to work store schedule – including Saturdays/Sundays.

Knowledge, Skills and Abilities Required

• Excellent verbal and written communication skills.
• Ability to multi-task and work on multiple projects simultaneously. 
• Cash management and budgeting skills.
• Ability to research, describe and price unique merchandise.
• Strong interpersonal, management, and team-building skills.
• Ability to give clear directions and set expectations for staff.
• Strong computer skills – Microsoft Office, database experience, and experience in retail software required.
• Able to train and delegate effectively.
• High school degree or equivalent; college degree preferred.
• Minimum of five years’ experience retail management, preferably with luxury goods and antiques.

To Apply

Please send your cover letter and resume to Christ Child Society Human Resources at jceleste@christchilddc.org.